SHIPPING POLICY 

At Bravea, we offer international shipping to the following countries:

United Kingdom, Ireland, Germany, South Africa, United States, Sweden, Switzerland, Greece, and the Netherlands.

1) Order Processing Time

• Orders are processed within 1–3 business days (Monday–Friday).

• Orders are not processed on weekends or public holidays.

• During peak seasons or promotions, processing may take slightly longer.

2) Estimated Delivery Time (International)

Delivery times are estimates and may vary depending on the destination and local carriers:

• United Kingdom & Ireland: 7–15 business days

• Europe (Germany, Sweden, Switzerland, Greece, Netherlands): 7–15 business days

• United States: 7–15 business days

• South Africa: 10–20 business days

Please note: customs procedures, local carrier delays, weather conditions, and peak seasons may affect delivery times.

3) Shipping Confirmation & Tracking

Once your order ships, you will receive an email confirmation with a tracking number.

Tracking updates may take 24–72 hours to appear after shipment.

4) Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned, delayed, or lost due to:

• incorrect or incomplete address

• missing apartment/unit number

• refused delivery

• unclaimed package / failure to pick up

  Bravea is not responsible for free replacements. Reshipping may require an additional fee.

5) Delivered But Not Received

If tracking shows Delivered but you did not receive the package, please:

• check your mailbox, safe place, reception/front desk, and with neighbors/household members

• contact the local carrier directly using your tracking number

If needed, Bravea can help open an investigation with the carrier. However, if the carrier confirms delivery, a refund or replacement is not guaranteed.

6) Lost in Transit / No Tracking Updates

If your tracking hasn’t updated for an extended period or appears lost, contact us at sac@tiendabravea.com

We will review the case and may offer a replacement or refund based on the carrier investigation results.

7) Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, and fees. These charges are the customer’s responsibility unless stated otherwise at checkout.

8) Incorrect Item / Damaged Package

If your item arrives damaged or incorrect, contact us within 48 hours of delivery at sac@tiendabravea.com and include clear photos. We will provide the best solution as quickly as possible.

9) Contact

For any shipping-related questions, contact:

📩 sac@tiendabravea.com