RETURN, REFUND 

At BRAVEA , we want you to be satisfied with your purchase. Please read the policy below carefully, as it explains how returns, refunds, and delivery disputes are handled.

1) Return Window

You have 14 days from the date you receive your order to request a return.

2) Eligibility for Returns

To be eligible for a return, the item must:

• Be unused, unworn, and in the same condition as received

• Be returned in its original packaging (when applicable)

3) Non-Returnable Items

The following items are not eligible for return:

• Personalized or custom-made items

• Hygiene-sensitive items (e.g., underwear, earrings)

• Digital products or downloadable content

• Gift cards (if applicable)

4) How to Request a Return

To start a return, email sac@tiendabravea.com and include:

• Your order number

• The reason for the return

• Photos (required if the item arrived damaged, defective, or incorrect)

If approved, we’ll send return instructions.

5) Return Shipping Costs

• If the return is due to a defect, damage, or wrong item received, Zuri will cover or reimburse return shipping (when applicable).

• In all other cases, return shipping costs are the customer’s responsibility.

6) Refunds

After we receive and inspect the return, we will notify you of approval or rejection. If approved:

• Refunds are issued to the original payment method within 5–10 business days

• Original shipping fees (if any) are non-refundable

7) Exchanges

Need a different size or color? Contact sac@tiendabravea.com. Exchanges are subject to availability.

📦 DELIVERY, ADDRESS & DISPUTE TERMS (IMPORTANT)

8) Address Accuracy

Customers are responsible for providing a complete and correct shipping address.

If a package is delayed, returned, or lost due to:

• incorrect/incomplete address

• missing apartment/unit number

• refused delivery

• unclaimed package / failure to pick up

  then the order is not eligible for a free replacement. In these cases, additional reshipping fees may apply.

9) Tracking & “Delivered” Status

If tracking shows the package as Delivered, we consider the order fulfilled.

If you cannot locate the package, please:

• check with household members, neighbors, front desk, or mailbox area

• contact the local carrier directly with your tracking number

If needed, Bravea can assist by opening an inquiry with the carrier. However, a refund is not guaranteed if the carrier confirms delivery.

10) Lost in Transit

If the tracking does not update or the package appears lost, we will evaluate the case and may offer a replacement or refund depending on carrier confirmation and investigation results.

11) Damaged / Defective / Wrong Item

If your item arrives damaged, defective, or incorrect, please contact sac@tiendabravea.com within 48 hours of delivery and include clear photos. We will provide the best solution (replacement or refund, as applicable).

12) Customs, Duties & Import Taxes

International shipments may be subject to customs fees, duties, or import taxes. These charges are the responsibility of the customer unless stated otherwise on the checkout page.

13) Chargebacks & Payment Disputes

Before initiating a chargeback or payment dispute, please contact sac@tiendabravea.com so we can resolve the issue quickly.

Unresolved chargebacks may result in delayed support while the case is investigated, and we reserve the right to provide tracking and order evidence to the payment processor.